Company Description
**Fairmont Jakarta**
Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta features 380 spacious guestrooms and 108 Fairmont branded Sky Suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter Grand Ballroom.
**Job Description**:
**Banquet Operations Manager**
As the Banquet Operations Manager will report directly to the Head of Banquet Operations The person will need to be comfortable with busy high quality operations, managing multi tasks as well as have strong interpersonal skills. This individual will be responsible for the results of all pillars (Guest Satisfaction, Financial, Colleague, Health and Safety) in Banquets.
**_ Employment will be under local contract. Open for Indonesian citizens only._**
What's in it for you:
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
What you will be doing:
- Ensuring exceptional customer service. Ensuring that services meet customer specifications (anticipate), responds promptly and setup based on BEO.
- Finding creating solutions and proactively solving problems in order to meet a demanding client base and adjust service to suit guests' requests, personalize to meet needs.
- Empower employees to provide excellent customer service.
- Adhere to all budget guidelines that are established for each event.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Maintain records for inventory, labor cost, beverage cost, etc.
- Leads shifts and actively participates in the servicing of events.
- Projects supply needs for the department.
- Ensures accurate customer billing for banquet events.
- Ensures coordination and execution throughout the event.
**Qualifications**:
Your experience and skills include:
- Experience in hotel food and beverage operations, 5 years' experience in Banquet management in a luxury property preferred.
- University/College degree in a related discipline preferred.
- International experiences an asset.
- Good interpersonal skills with ability to communicate with all levels of employees.
- Service oriented with an eye for details.
- Ability to work effectively and contribute in a team.
- Good presentation and influencing skills.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Ability to work independently and has good initiative under dynamic environment.
- Self-motivated and energetic.
- Must be a highly organized person with strong planning skills.
- Analytical skills, strength as a developer and a leader of others are essential.
- International experience an asset
- Highly responsible & reliable.
- Goal and results oriented.
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively with fellow colleagues as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
Additional Information
**Our commitment to Diversity & Inclusion**
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
**"Why work for Accor?"**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"