Job Description:Life at Grab:At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.Get to know our Team:The GrabExpress' goal is simply getting everyone to use Grab when delivering something. Whether it's social seller, casual senders, corporate users, or even marketplace sellers/buyers, we want SE Asia's people think "Grab" each time they want to send something from point A to point BGet to know the Role:Understand GrabExpress product - Understand our product inside-out to troubleshoot any issues Support BD & Commercial teams - Be a strong pillar to support sales and demand generation for GrabExpress as well as be a client's most preferred partner for logisticsThe Day-to-Day activities:- Generate and analyze sales reports (weekly, monthly) and create strategies to grow the GrabExpress- Independently maintain current accounts with various initiatives and program that drives sales growth- Support Business Development and Commercial team to meet quarterly targets, track sales budget spend and business performance- Receive and follow up technical issues related to GrabExpress products independently or with help from the respective team on escalation- Ensure accurate customer invoicing and handle customer escalation issues- Assist on-boarding initiatives of new customers- Handling end-to-end client management, from pitching to reconciliation- Understand client business process and do up-sellingThe Must-Haves:- Bachelor's level degree required and with at least 3-4 years of work experience in sales, business development, and client support team managing billing, account, and customer service matters- Can-do and optimistic attitude- Problem-solving mindset- Team player mentality- Extremely well-organized, high level of attention to detail and efficiency while working on multiple initiatives simultaneously- Superb people skills and experience working with multiple teams or on multiple projects simultaneously- Strong verbal and written communication skills, English fluency for business communications, and regional language proficiency is a plus- Strong skills in data analytics and adept in using tools for data analysis (e.g. Excel, PowerPoint), comfortable with data, and able to do trend analysis (analysis trends and details).Our Commitment:We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.About GrabGrab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countriesJoin us today to drive Southeast Asia forward, together.
