**Job***: Retail Banking**Primary Location***: Asia-Indonesia-Surabaya**Schedule***: Full-time**Employee Status***: Permanent**Posting Date***: 30/Aug/2023, 5:45:40 AM**Unposting Date***: 01/Sep/2023, 5:59:00 PM**Role Responsibilities****Business****Sales / Productivity Management**- A need based approach to source New to Bank (NTB) Priority Banking customers and engage the customer for new Business and refer PIC AUM qualified back to branch managed RM channel.- Deliver sales targets to meet new business and acquisition goals.- Conduct extensive marketing and systematic Telemarketing on leads provided and if needed, account management activities in bringing up the AUM qualified criteria.- Participate in Priority and Commercial Clients (CC) activities, i.e. market outlook seminars, lifestyle events, year -end gathering and etc to acquire new to bank customers and referrals while exploring opportunity to upgrade existing bank customers to qualified Priority customers.- Participate in sales promotion and activities to achieve/exceed defined sales targets.- Prepare and consolidate accurate reports on sales activities.**Processes**- Drive portfolio growth through NTB- Based on client profile, map client potential and work towards up streaming to Priority Banking segment.**Risk Management**- Read, understand and comply with all provisions of the Group Code of Conduct.- Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.- Ensure zero operational loss and effective complaint management.- Effective reject management for suspicious transaction- Report any suspicious transaction immediately to the supervising officer of Fraud Control- Ensure strict compliance and responsible for achieving and maintaining satisfactory audit rating- Ensure Right sales process' to ensure Treating Customer Fairly (TCF) is implementing consistently to avoid mis-selling case**Governance**- Ensure KYC compliance for all new to bank customers- Awareness of all the policies and procedures issued in relation to money laundering prevention- Comply with all applicable Anti Money Laundering & Terrorist Financing (AML/TF) procedures- Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff- Ensure that effective arrangement are in place to comply with AML/TF requirements (CDD, Transactions Monitoring and Sanctions) as stipulated by Group & Local Regulator- Perform CDD Periodic Review & Customer Data Updating- Make prompt reporting of Suspicious Activity Report (SAR) to BMLPO or CMLPO at Head Office- Ensure to join available AML/TF training (or e-training)- Responsible for proper control of keys/ combination setting & password for safekeeping cash and valuable documents (if applicable)- Ensure implementation of Clean Desk Policy- Ensure kept no pre-signed blank form and customer copy ID- Ensure customer data are kept properly in secured area**Regulatory & Business Conduct**- Display exemplary conduct and live by the Group's Values and Code of Conduct.- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.- Lead to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.- Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff**Key stakeholders**- Wealth Management- Priority Banking Segment- Personal Banking Segment- Business Banking Segment- Brand & Marketing- Branch Operations- HR & Learning Academy- Legal and Compliance- CEPG- SBIM- Customers**Other Responsibilities**- Ensure that all workplace for which they have responsibility are safe and do not present a risk to the environment- AAJI- WAPERD- WPPE**Role Specific Technical Competencies**- Account Management- Addressing Customer Needs- Customer Experience Management**About Standard Chartered**We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait
