Prepare and conduct service review including Service Level Agreement (SLA) review with customers and control next action plan in order to maintain good relationship with customers;
- Receive customers complain and ensure the action plan is conducted to resolve complain in order to maintain and improve the service quality to customers;
- Support in monthly report checklist development for each month in order to produce qualified monthly report;
- Provide periodic report based on the needs of related organizations requirement;
- To manage customer inquiry for services (Change Request/ additional service) by cooperate with operation team to provide the solution and manage commercial charging to customer;
- To manage commitment that agreed with customer (from discussion/ Minutes of Meeting) for to do list by record and maintain in the system, cooperate with operation team to fulfill the to-do list and it's deliverables in timeline manner.
- Monitor Project delivery or CR from Project Manager/Service Manager
- Review Cost Sheet SSA and ensure any services delivered and charged
- Confirmation budget for management reported
**Minimum Qualifications**:
- Minimum bachelor's degree from reputable university
- Have 5-7 years experience as Business Analyst or Sales or Account Manager or Account Executive.
- Strong analytical and planning skills, excellent problem-solving skills
- Good communication, interpersonal skills and presentation skills
- Demanding and proactive in pursuing related stakeholders
- English proficient (written and oral) is mandatory
- Familiar with MS Office tools
- Accurate and meticulous when doing calculations (numbers)
**Jobs Summary**:
- JOB LEVEL- Associate / Supervisor- JOB CATEGORY- Sales and Marketing- EDUCATIONAL REQUIREMENT- Bachelor's degree graduate- RECRUITER RESPONSE TO APPLICATION- Sometimes- OFFICE ADDRESS- KTB Annex Building. Jl. Jendral A. Yani Pulomas. Jakarta 13120, East Jakarta, DKI Jakarta, Indonesia- INDUSTRY- Information Technology / IT