Chatbot Analyst

DepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee's buyers with a wide variety of product listings at the best prices.
- Conduct manual keyword taggings to train and improve Chatbot ability to understand users' conversation.
- Review and refine chatbot conversations through bad cases tagging and propose improvement for linguistic accuracy.
- Configure and maintain Chatbot backend.
- Participate in product testing, gather feedback, and suggest improvements.

**Requirements**:

- Bachelor degree from any major.
- At least 1-2 years of working experience.
- Background in copywriting is a plus.
- Good english communication skills (both written and verbal).
- Experience working in a dynamic and fast-paced environment.
- Good team player with a positive attitude.