PT FWD Insurance Indonesia ("FWD Insurance"), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia ("FWD Life") as of 1 December 2020 and will be known as FWD Insurance.
The merger of FWD Life and FWD Insurance has led to a more comprehensive range of products, including unit-linked insurance, individual & group term life insurance, individual & group personal accident insurance, and group medical insurance through technology driven-distributions such as agency, bancassurance, e-commerce, and corporate.
FWD Insurance is registered and supervised under Otoritas Jasa Keuangan ("OJK").
FWD Insurance is a member of Indonesia Financial Services Alternative Dispute Resolution Center.
Claims investigator is responsible for collecting, gathering, and analysing all evidence to successfully investigate, differentiate, and sort fraud activities before claims of compensation by claimants are made.
The Person Accuntable to:
1. Conducting investigations on various suspicious insurance claims, which may also include claims that are suspected to have originated from fraud, criminal activities, falsified or false documents or unnecessary medical procedures. 2. Recording correct and accurate data and statements in reports.
3. Paying visits to the accident scene and investigating several circumstances
4. Examining and reviewing photographs, documents, and statements
5. Researching audio or video surveillance and carefully watching them for clues.
6. If needed testifying in court cases when a claimant is guilty and accused of fraud.
7. Giving feedback on all activities to the insurance organization for final determination
8. Examining a range or series of factual information during investigations, which may also include a claimant's background Making arrangement for payments and any other required activities.