SoftwareSeni is a Software Development Company based in **Yogyakarta & Sydney, Australia**. We have been designing and developing phone apps, websites, and mobile experiences. We love solving tough problems - from user experience to design and code.We build enterprise web-based solutions for clients all over the world, from Australi, Indonesia, Europe, Africa, and America. **Our clients**:***Astra International, Traveloka, Angkasa Pura, Bike Exchange, Downsizing, Red Balloon, Sectara, and many more.**What will you get?**- **Competitive Salary.** **We believe that salary is one of the main factors that keep the employee in the company, therefore we can guarantee a competitive salary for our Staff.- **Career Development & Training**. We have a wonderful onboarding process where we help a new team member to get familiar with the way we work.- **Reasonable & Flexible Schedules**. We are encouraging a culture where people can have a good work-life balance. Our schedules are pretty flexible. Need to run an errand in the middle of the day? Totally cool.- **English Class**. Working in SoftwareSeni means that you would get massive improvement on your English, both spoken and written guarantee!- **Annual Leave entitlement.** 12 working days which can be taken after 3 months of joining.- **Relocation Allowance.** **We provide a relocation allowance if you do not live in Yogyakarta. The allowance will cover moving costs for you and your family.- **Salary Review Twice a year.** **We will review your salary twice annually in December and June. So, you can focus on work and improve your performance every day.- **WFH Activities.** **We provide fun icebreaker activities in the middle of our working hours to chill and build relationships with all of the staff. Sounds fun, right?- **Birthday Leave.** **We also want to celebrate our staff happiest day by giving them half-day leave on their birthday.**Skills & Requirements**- Have excellent English communication skills.- IT Literacy (Google family, Google sheet formulas, Data Scrapper, etc).- Ability to learn company-specific software if required.- Adaptable, flexible, and resilient, able to cope with the pressure of managing the demands of a high-level volume of work and meeting deadlines.- Proficient typing and transcription- Accuracy and attention to detail.- Basic Research and Data collection skills.- Fast learner- Preferable to have a good understanding of English semantics.- Dutch/German-speaking skills preferred- Able to use Zendesk/Shopify is preferable.- Have CS background experience is preferable.**Responsibilities**- Assist clients/customers with their inquiries and complaints.- Identify issues.- Give the clients/customers information about the products and services.- Respond efficiently to client/customer inquiries.- Provide excellent service standards.- Creating spreadsheets with large numbers of figures without mistakes.- Maintains database by entering new and updated data regularly.- Maintains data entry requirements by following procedures.
