Client Experience Associate & Data Entry

Details of the offer

SoftwareSeni is a Software Development Company based in
**Yogyakarta & Sydney, Australia**. We have been designing and developing phone apps, websites, and mobile experiences. We love solving tough problems - from user experience to design and code.

We build enterprise web-based solutions for clients all over the world, from Australi, Indonesia, Europe, Africa, and America.
**Our clients**:
***Astra International, Traveloka, Angkasa Pura, Bike Exchange, Downsizing, Red Balloon, Sectara, and many more.

**What will you get?**
- **Competitive Salary.** **We believe that salary is one of the main factors that keep the employee in the company, therefore we can guarantee a competitive salary for our Staff.
- **Career Development & Training**. We have a wonderful onboarding process where we help a new team member to get familiar with the way we work.
- **Reasonable & Flexible Schedules**. We are encouraging a culture where people can have a good work-life balance. Our schedules are pretty flexible. Need to run an errand in the middle of the day? Totally cool.
- **English Class**. Working in SoftwareSeni means that you would get massive improvement on your English, both spoken and written guarantee!
- **Annual Leave entitlement.** 12 working days which can be taken after 3 months of joining.
- **Relocation Allowance.** **We provide a relocation allowance if you do not live in Yogyakarta. The allowance will cover moving costs for you and your family.
- **Salary Review Twice a year.** **We will review your salary twice annually in December and June. So, you can focus on work and improve your performance every day.
- **WFH Activities.** **We provide fun icebreaker activities in the middle of our working hours to chill and build relationships with all of the staff. Sounds fun, right?
- **Birthday Leave.** **We also want to celebrate our staff happiest day by giving them half-day leave on their birthday.

**Skills & Requirements**
- Have excellent English communication skills.
- IT Literacy (Google family, Google sheet formulas, Data Scrapper, etc).
- Ability to learn company-specific software if required.
- Adaptable, flexible, and resilient, able to cope with the pressure of managing the demands of a high-level volume of work and meeting deadlines.
- Proficient typing and transcription
- Accuracy and attention to detail.
- Basic Research and Data collection skills.
- Fast learner
- Preferable to have a good understanding of English semantics.
- Dutch/German-speaking skills preferred
- Able to use Zendesk/Shopify is preferable.
- Have CS background experience is preferable.

**Responsibilities**
- Assist clients/customers with their inquiries and complaints.
- Identify issues.
- Give the clients/customers information about the products and services.
- Respond efficiently to client/customer inquiries.
- Provide excellent service standards.
- Creating spreadsheets with large numbers of figures without mistakes.
- Maintains database by entering new and updated data regularly.
- Maintains data entry requirements by following procedures.


Nominal Salary: To be agreed

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