Club Floor Executive

**Position**: Club Floor Executive (Full time #535557)**Property / Office**: Mandarin Oriental, Jakarta**Location**: Jakarta, IndonesiaMajor Responsibilities:- Maintains a well-organized the Desk Counter, ensures that all needed materials and supplies are readily available and accessible to expedite smooth check in and check out.- Prepares all necessary documents like registration cards, welcome passports, etc. to support smooth and efficient check in and check out. Ensure that guest preferences are delivered appropriately.- Well groomed, maintain appropriate standards to Discipline, hygiene, appearance, posture and attitude.- Maintains congenial relationship within Front Office Department as well as other departments in the hotel.- Assist guests during check in process ensure complete guest information is obtained based on Registration Card and billing arrangement is established according to FO policies and procedures.- Deliver courteous services to guests; respond promptly and tactfully to guest complaints, requests and inquiries at all times. Always provide excellent services to maintain guest satisfaction. Escort guest to the room when needed.- To be familiar with all with all hotel facilities and services. Actively sell the in-house facilities and services to guests- Assist guest during checks out process and ensure proper billing arrangements are provided.- To carry out any other duties and responsibilities related to the job assign by Reception Manager or Front Office Manager that may consider suitable to the skills of the individual and necessary to the success of the hotel.**Advertised**: 20 Jul 2023 SE Asia Standard Time**Applications close**: 30 Sep 2023 SE Asia Standard Time