Collection Manager

**Job Descriptions**:
Management of collections at all stages (past due bucket and recovery write off bucket), coordination and control of team network (operators,

collectors, lawyers partner), performance management KPI & Targets, staff and manage collection system development.
Will monitor quality of calling and field collection performance as a whole, from productivity, real cash performances, basic understanding on call centre parameters

Will develop collection as a strong team and support to make sure reasonable collection so that the quality can be improved

Leading and managing a team which is heavily involved in strategy & analytics : Quality;Training;Desk.
Introduce and evolve effective reporting and assessment tools to minimize risk and proactively identify problems areas and customers.
Ensure all the collection workflow process runs well based on SOP to achieve the target

Can maintain the confidentiality of the company

**Requirements**:
Minimum 5 years of experience in the Fintech or Banking industry, especially collection for non collateral financing

Able to manage a team

Ideally someone who has core skills in data (is a plus), people management, and process oriented

Strong knowledge in collection strategy, system monitoring, productivity, and automation

Great interpersonal and leadership skills

Fluent in English and Bahasa Indonesia

Able to work under pressure

Outstanding knowledge and experience in strategy and analytics will be a plus

Strong in collection non collateral and experience in collection Fintech Business

Understanding with law knowledge (is a plus)

Has good network with third party collection both telecollection and field collection