Responsibilities include:
- Investigating and implementing new initiatives to enhance departmental efficiency and increase collections.
- Improving overall collection functions.
- Managing the collections call center.
- Setting targets for individual collections call center.
- Conducting interviews for new staff.
- Reporting on and forecasting collections.
- Approving credit notes and refunds.
- Ensuring compliance with company policies and procedures.
- Keeping the team motivated and committed to achieving set goals.
- Providing ongoing feedback to senior management.
- Offering continuous guidance to consultants.
- Promoting good working relationships with colleagues and other departments.
- Serving as a role model for staff and demonstrating how to achieve results.
- Constantly monitoring staff activity levels and productivity.
- Generating daily, weekly, and monthly reports.
- Effectively managing staff-related issues, including performance management and disciplinary procedures. Approving leave, overtime, and incentives monthly.
Qualifications and Skills:
- Bachelor's degree in Economics, Management, Accounting, Mathematics, or related fields.
- Previous experience in the Collections industry is advantageous.
- Advanced proficiency in Microsoft Excel, including solid experience with advanced formulas.
- Excellent analytical skills with the ability to create and present detailed reports.
- Proficient in team management and negotiation.
- Strong problem-solving attitude and adaptability.
- Excellent communication and interpersonal skills.
- Ability to work both independently and as a team player.
- Demonstrates emotional intelligence and assertiveness.
- Strong administration skills.