Collection Staff

**Job Summary**:
**Key Responsibilities**:

- Implementing effective debt recovery strategies to maximize collections and minimize bad debts. This may involve analyzing data, identifying patterns, and creating action plans to improve the collection process
- Monitoring the performance of collection, tracking key performance indicators (KPIs), and implementing performance improvement measures when necessary
- Conducting professional and respectful communication with borrowers to negotiate repayment plans, settlement offers, or resolve disputes.
- Engaging in negotiations with customers or clients to reach mutually agreeable repayment plans or settlements.
- Identifying and assessing potential risks related to outstanding debts, and collaborating with other departments (e.g., credit risk management) to mitigate risks effectively.

**Qualifications**:

- Minimum 3 years proven of experience as a Collection, preferably in B2B & B2C would be an added advantage.
- Positive attitude, eager to learn and self-motivated
- Excellent negotiation skills
- Proficiency in MS Office tools and databases
- Excellent oral and written communication skills
- Familiarity with collection laws and policies
- Ability to undertake administrative duties

The Collection Staff will work closely with other teams within the organization, such as Business Development, Account Manager and operations, to ensure that all maximum payment bills can be returned to the company