Concierge Team Leader - Park Hyatt Jakarta

Summary- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.- Ensures that all guest requests and requirements are attended promptly and handled in the correct manner.- Ensures speedy, accurate and efficient telephone and message service at all times.- Ensures that communication and co-ordination of all Departments, with particular emphasize on the interactions between (but not limited) Concierge and Front Desk, Sales, Housekeeping, Maintenance, Telephone, Security are smooth and efficient.- Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.- Works closely with other team leaders in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.- Work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".- Work in a supportive and flexible manner with other Front Office Team in a spirit of "We work through Teams".- Ensures that all guest details are entered correctly in accordance with the principles of clean data.- To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.**Qualifications**:- Indonesian Nationality with a degree in Hospitality or Business Management- Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain- Previous experience in Luxury Hotel or international experience are advantages- Strong in leadership and business acumen- Excellent English communication skills, strong guest service mindset and people management & development skills