Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Help Ninja Van achieve the best logistics service by improving and localising product features by working cross-functionally with different departments and teams. Deploying and localising programs and products into the country and thus be the gatekeeper of critical metrics alongside local stakeholders. Continually improve existing products and tools by providing practical, actionable recommendations that align with corporate strategies, business goals and objectives.
**Responsibilities**:
- Work towards achieving KPIs by deciding on the metrics to track, reviewing metrics, providing actionable insights to country teams and regional product teams, deploying it on the ground with a feedback loop and tracking performance
- Coordinate rollouts and change management for country deployments with the necessary training and release notes
- With the help of Head of Country Product Manager to provide insights and communicate product decisions to different levels of stakeholders by tailoring information at each level
- Ensuring that all teams involved are responsible for a designated action before, during and after deployment
- Dive deep and diagnose operational processes, identify defects and improvement opportunities, provide future state recommendations and strategies, and validate process improvement effort
- Verify, validate and consolidate country requirements to be prioritised with the regional product team with justification, data and insights to influence the product roadmap
- Dive deep in understanding our products and potential products, and the competitive landscape with actionable insights
**Requirements**:
- Generally have 2+ years of experience in managing product
- Proficiency in working in a fast paced, fluid environment where priorities shift regularly
- Making sense of complex, high quantity information to effectively solve problems
- Proficiency in identifying goals, metrics and analytics to measure product value
- Good leadership, time management, facilitation, and organisational skills
- Experience as a Program Manager / Project Manager / similar role is a big plus
- Proficiency in digital analytics tools such as Google Analytics
- Proficiency in navigating data tools such as Metabase, Redash or Data Studio