Crm Offline & Service Officer

FIFGROUP, a subsidiary of PT Astra International Tbk, was established in 1989 and operates in the consumer financing sector. Their primary focus is financing Honda motorcycles through FIFASTRA. Additionally, they offer electronics and furniture financing through SPEKTRA, and multipurpose financing through DANASTRA. AMITRA provides financing for Haji, Umrah, and other Sharia services. FIFGROUP's vision is to become the best financing company in Indonesia, with a mission to deliver superior financial solutions and customer satisfaction.
Coordinate, communicate, and direct the team so every frontliner function, back office at the branch company and head office can run effectively to support customer end user satisfaction and implement & develop service standard with related department

Collecting data, analyze, & evaluate voice of customer end user and ensure the further process with department & branch company through mass medias

Control, develop, and implement the finalization activity process and report of the project and final data from service to end user strategy that implemented by voice of customer analysis data for ensure that the condition and development went well & in time

Create & evaluate company standard service blueprint of customer end user to satisfy customer needs or expectation consistently

Maintaining customer loyal by creating event & collaboration with LOB for programming
Bachelor degree in any major

Proficiency in operating Windows Operating System and Microsoft Office

Have a strong understanding of customer behavior

Have a good driving force, courage, and integrity

Have a good interpersonal skills

Able to work in customer focus manner