Cross Border Executive / Communication Center Staff

1. Perform daily operational International Medical Assistance cases

2. Obtain medical reports, invoice, and/or supporting documents from providers to relay to client/ related departments

4. Analyze, interpret, and translate client's request to relay to provider

5. Placement of Guarantee of Payment in designated provider 6. Work in alignment with SOP and regulations of the Department

7. Work closely with Team members to provide the necessary and best services for Clients

8. Verify case, client, and member's eligibility 9. Verify and check on whether the expenditures are aligned with the invoice generated

10. Contact via phone and escalate urgent request to provider for complaint resolution (Ad hoc)