**About Snap Innovations**
Founded in 2011, Snap Innovations is an artificial intelligence, blockchain, financial trading, and technology solutions company. Our clients include blockchain companies, banks, brokers, hedge funds, and proprietary trading firms.
**Our Mission**
We are on a mission to discover new technologies and new ways of doing things. Through our advancements in technology, we want to make the world a better place.
Are you an enthusiastic individual looking to work for one of the leading financial technology companies?
**Job Summary**:
**What You Will Do At Snap Innovations?**
- Assist Mandarin-speaking clients with their needs, including account inquiries, transaction processing, and problem resolution.
- Maintain a deep understanding of our financial products and services to effectively address customer questions and concerns.
- Process and verify financial transactions, ensuring compliance with company policies and regulatory requirements.
- Collaborate with internal teams to resolve customer issues and improve overall service delivery.
- Maintain detailed and accurate customer records in our CRM system.
- Identify opportunities to enhance customer satisfaction and recommend improvements to our services.
- Participate in ongoing training and development programs to stay current with industry trends and company policies.
- Fluency in English and Mandarin (both spoken and written) is required.
- Previous experience in a customer service role, preferably in the financial services industry.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Proficiency in using CRM systems and other customer service software.
- Excellent problem-solving skills and attention to detail.
- High school diploma or equivalent; a degree in finance, business, or a related field is a plus.
**What else are waiting for you?**
- Competitive salary
- Be a part of the future of financial technology by doing something meaningful.
- Great career development opportunities in a growing company
- Passionate and collaborative team
- Family-like environment
- Up-level your technical skills and capital market knowledge
- Multi-cultural environment
What you do today will determine your tomorrow!
Pay: Rp5,000,000 - Rp5,500,000 per month