Customer Care Incident Response

Persyaratan

S1 - Psychology with minimum 2.75 GPA
English & Bahasa proficiency with both clear articulation and written are mandatory.
Open for fresh graduate with skills to communicate with empathy, volunteer in social/humanitarian activity would be an advantage.
Excited with Customer Service role,
Accustomed in working with target and in a fast-pace environment
Typing skills minimum 50 WPM with minimum accuracy 90%
Attention to details are very important.

Basic of MS Excel

Willing to work in shifting mode/schedule.
Vaccinated minimum 2 doses Tanggung Jawab

**Job Scopes**:
Customer Service to join with the Incident Response (IR) Team, specifically to support in staying ahead of any risk that might occur during the incident.
Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner

Gather feedback from our consumers and partners, observe front-line issues

Perform ad-hoc tasks as required by the team to improve overall business

Perform administrative tasks involving partner's account

**Assignment scope**:
Guide our consumers and partners in using our products

Manage service inquiries and disputes arising from our consumers and partners

Provide excellent customer service to our consumer and partners base

Maintain good relationships and community-building efforts with our consumers and partners