**Customer Care - Indonesia**:- Functional area: Administration- Country: Indonesia- City: Jakarta- Company name: PT Atlas Copco Indonesia- Date of posting: Apr 9, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.**Join us on our journey for a better tomorrow.****Your Role****Job description**Duties and responsibilities include, but are not limited to:- Prepare for, book, maintain and follow orders, including pre-payments before deliveryand invoicing, as defined in Scala and Seagate System. - Check contract together with credit controller, logistic dept. and other relevant teams/departments according to company's policy.- Support, coordinate the sales process and progress of orders, check and pushthe pre-payment, lead time and goods delivery.- Handle claims ( DOA, Discrepancy ),Goods return, investigate and take appropriate action including arranging the return of faulty or damaged items and follow up credit notes.- As a contact window with sales, collaborate with Atlas Copco Group company such as SCA,Saltus and internal departments and service branches (purchase, project department/Application Center Asia, Service, and Logistics, Power Tool Distribution) to expedite customer orders on time and make the business run smoothly.- Support the sales man in sales administration work.**To succeed, you will need****Knowledge**- Sound knowledge on SAP, SAP logistic and order process module, Incoterm experience are considered as advantages;- Strong PC skills and excellent on Excel;- Strong data analysis skill;- Good English skill both in written and speaking.- Have a minimum 2 years in Customer Care/Admin/Sales Administration**Educational requirements**University degree.**Personality requirements**- Urgency- Detail focused- Patient - Good telephone manner- Good at time management**Attributes**- Customer focus- Proactive- Analytical- Problem solving- Teamwork**In return, we offer you**We are the world leader of Industrial Tools and have an excellent opportunity to join our team in Jakarta**Diverse by nature and inclusive by choice**Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
