Customer Care L2 Hotel (Jakarta)

Minimum Formal Education Level: D3/S1 from any discipline.
- Hospitality Vocational School graduates are welcome to apply
- Preferably has experience in Hospitality Industry
- Preferably have active English skills (speaking / writing)
- Maximum Age 30
- Familiar With Travel agency
- Familiar with Salesforce
- Have good logical analysis and critical thinking skills
- Empathy and good communication.
- Process-oriented
- Ready for working under pressure.
- Ready for working Shift.
- Good writing and speaking skills.

Job Description:

- Receive the escalated cases and perform the follow up actions based on the effective Standard Operating Procedures (SOP)
- Provide the appropriate solutions for Customers' cases related to Request & Complain for Accomodation products within the agreed SLA
- Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI)
- Deliver the correct and effective communication to Customers, internal team, partners, and stakeholders
- Always comply with the latest SOP, Working Instructions, Company guidelines
- Actively involve in team's activity based on availability

Jenis Pekerjaan: Penuh Waktu

Upah: Rp500.000.000 - Rp800.000.000 per bulan

Pengalaman:

- Customer Care: 1 tahun (Diutamakan)

Bahasa:

- Inggris (Diutamakan)