Indonesia- In this position you will...Deliver an excellent World Class customer experience to all our customers. Determining customers insurance coverage and providing support in all aspects of claims management including but not limited to evaluating the claims, engaging with the authorized repair centers, and managing the logistic activities ensuring service level is always maintained and process within the applicable SLA.You will be responsible for...- Process, registered and administrate Mobile Phone Insurance claims, ensure all claims are captured in a timely manner- Maintain diary and monitor claims on regular basis. Make sure all claims are processed within client's SLA, includes other claims matter i.e., assess claim, prepare settlement offer, and phone replacement, follow up on appeal claims, conduct claims review, issue major claim report etc.- Working together with the Tel-co or handset repairers and provide advice to the Insurer and dealers on claim assignments- Process daily administration matter i.e., inbound calls, policy inquiries, data entry, monthly premium deduction through merchant bank, support Operation & Sales managers daily administration issues etc.- Responsive to customer requests in timely manner, have a strong commitment to understanding and anticipating internal/external customers and partners' diverse needs and expectations and strive to deliver customer-centric solutions.- Actively seeks to understand customer's feedback and need and use it in making decisions and solutions.- Ensure all incoming calls are answered with full integrity & deliver excellent customer service- Ensure all claims are processed within the given turnaround time / SLA- Ad-hoc operations assignments and projectsFor you to be succesfull...we expect you to be able to demonstrate the following key competencies:Impactful- Has a clear understanding of team's objectives and aligns efforts to these- Empowered to be quick to act and take steps to address issuesCustomer Focus- Understands the importance of customer feedback and appreciates their points of view- Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency- Aware of the benefits of offering different service solutions to a diversity of customers and helps support adoptionCollaborative- Offers support and contributes to the delivery of shared goals. Displays loyalty and trust to team- Builds diverse networks and cooperative key working relationships to work in partnership with othersCommunication- Communicates clearly and actively listens to others- Provides others with information they need in a timely mannerAdaptable- Adapts to changes quickly, flexibly, and easily- Handles unexpected requirements and ambiguity in a receptive and calm manner. Resilient when things don't go to planYou will require the following qualifications and skills...- Possess minimum D3 graduate in any field.- Min. 1 years' experience as a Claims Executive or Customer Service Representative.- Call Centre experience will be an advantage.- Fluent in spoken and written English and Bahasa.- Meticulous with an eye for details.- Strong knowledge of managing sensitive/ confidential situations.- Must show a willingness to work as a member of a team, but also able to work independently and on own initiative.- Must possess a "problem solver" approach and a "can-do" attitude.- Strength of character to raise and communicate issues or recommendations.- Good team player and can work well with people of all levels.- Computer literacy in word, excel and power point.An appetite for growth and personal development*****BE THE FIRST TO APPLY*******Job Identification** 20210751**Job Category** Operations**Posting Date** 02/05/2023, 08:26 PM**Job Schedule** Full time**Locations**Menara BTPN, Jakarta, 12950, ID**Similar Jobs**Customer Care Officer - Gadget ProtectionIndonesia Posted on 02/08/2023Deliver an excellent World Class customer experience to all our customers. Determining customers insurance coverage and providing support in all aspects of claims management including but not limited to evaluating the claims, engaging with the authorized repair centers, and managing the logistic activities ensuring service level is always maintained and process within the applicable SLA.Customer Care Officer - Gadget ProtectionIndonesia Posted on 02/06/2023Deliver an excellent World Class customer experience to all our customers. Determining customers insurance coverage and providing support in all aspects of claims management including but not limited to evaluating the claims, engaging with the authorized repair centers, and managing the logistic activities ensuring service level is always maintained and process within the applicable SLA.- bolttech Global Talent Community Pool- Join us to build the future of insurance.**Join
