Customer Engagement Specialist (Jakarta)

Details of the offer

**Summary**:
**About the Role**:
**Your Responsibilities**:
**Your responsibilities include, but not limited to**:

- Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals.
- Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes.
- Establish and develop long-term relationships with key customers. Acquire a thorough understanding of key customer needs and requirements. Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives.
- Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts.
- Prepare and negotiate contracts and guide initiatives that the company launches to target particular account.
- Analyze market situation including competitive intelligence activities on key accounts & key competitors.
- Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans.
- Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system. Responsible for establishing and implementing a sales/business plan for a designated client base.

**Minimum requirements**:
**What you'll bring to the role**:

- Degree in Life Sciences, Pharmacy, Biomedical or other related discipline.
- Sales in Healthcare / Pharma / related business
- Experience managing Oncology
- Established Network to target Customer Group
- Able to understand changing dynamics of Pharmaceutical industry
- Proficient and fluent in English (spoken and written), with good interpersonal and communication skills.
- Digital & Technology Savvy

Division

International

Business Unit

Pharmaceuticals

Location

Indonesia

Site

Jakarta

Company / Legal Entity

ID03 (FCRS = ID003) PT Novartis Indonesia

Functional Area

Sales

Job Type

Full time

Employment Type

Regular

Shift Work

No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.


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