Customer Experience Department Head

Ensure satisfaction and loyalty of customers
- Plan with business executives and stakeholders
- Design and improve customer experience
- Liase with marketing, growth & operation team to build improvement programs
- Evaluate & enhance customer touchpoints
- Lead & develop UI/UX team to be an effective workforce

**Requirements**:

- Bachelor's degree in Business, Marketing, or a related field with a minimum GPA of 3.00.
- Proven experience (6 years) as a Customer Experience Manager or in a similar customer-facing role.
- Strong understanding of customer experience principles, strategies, and best practices.
- Excellent analytical skills with the ability to interpret data and customer feedback to drive insights and improvements.
- Exceptional communication and interpersonal skills to collaborate effectively with internal teams and build rapport with customers.
- Demonstrated leadership and team management skills, with a track record of motivating and guiding teams to achieve customer-focused goals.
- Customer-centric mindset with a passion for delivering outstanding service and exceeding customer expectations.
- Proven project management skills to plan, execute, and track customer experience initiatives.
- Strong problem-solving skills, with the ability to think creatively to overcome challenges and obstacles.