Customer Experience

**About Intrepid**

**Responsibilities**:

- Equipped by dynamic Brand FAQs to provide response to customers
- Using ASANA ticketing system (internal) for structured and speedy escalations
- Provide straight to the point responses which aligned with the brand directions
- Responsible in both Product reviews and store/seller ratings
- Solve urgent issues such as OOS, cancellations, etc, in a flash
- Extended service to contact customers directly mostly for debt collecting due to system error
- Work closely with KAM Team to strategize customer reach using auto broadcast tool

**What we offer**
- Competitive salary package
- Key external facing position in a fast-growing international ecommerce company that has strong momentum and strong competitive differentiators (team, technology, regional footprint), this role offers an exciting growth journey and opportunity to co-create our success story
- You will work with leading brands across different categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian ecommerce ecosystem
- Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, soft skills and leadership training)
- English speaking environment, open, collaborative and fun culture, and a nice & centrally located office (*currently WFH/Hybrid)
- 15 days of Annual Leave.