Customer (L) Support (Fintech), Bali

Job Description Support a wide range of projects using TRAFiX OMS, including installations, configurations, patches, and upgrades.
· Ensure that OMS implementation adheres to best practices to meet defined business requirements.
· Serve as a support lead, providing technical support or leadership in the implementation and continual improvement of services.
· Review and create technical documentation, such as procedural, instructional, and operational guides, manuals, technical reports, specifications, and testing scripts.
· Conduct project scoping and analyze client requirements.
· Daily review and update of CRM system ticket queues.
· Communicate with clients on production support issues, resolving complex or long-standing problems by working closely with traders and trading system support teams.
· Communicate with internal teams (Development, QA, Client Services, Sales) on various aspects of client implementations.
· Respond to queries on different internal and external client group chats.
· Quickly identify, analyze, and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages.
· Troubleshooting and resolving technical issues
· Working closely with clients via emails and telephone
· Testing, identifying, and diagnosing functionality errors (in UAT) within established testing protocols.
· Working on XML files to handle customer requests related to the GUI.

Requirements - Excellent English (written and spoken), 
- Tech-savvy approach to problem-solving,
- Ability to work US hours, if needed.

Benefits Escape the traditional corporate routine and join a dynamic, energetic and young team in Bali Relaxed and flexible work environment Daily needs taken care to allow you to focus on work Focus on employee learning and development Health and Pension Insurance In our Office  3 daily meals (breakfast, lunch and dinner) and snacks Social events (monthly and quarterly) Probation relocation package (flights, accommodation, scooter) Laundry service