**Key Responsibilities**:
- Assist D2C Customer Supply Chain Manager to develop, execute and deliver customer experience journey across all brands all channels
- Oversees the order tracking process and ensures orders are processes in accordance with the company's customer service standards
- Monitor daily output of eCommerce/omnichannel fulfillment (websites, marketplaces and stores) to ensure achievement of goals and adjusting using available resources whenever needs arises
- Manage returns/exchange management process according to the company's policies
- Provide regular reporting updates on projects/initiatives and performance measurements
- Manage continuous operational process improvement and plans to implement changes in coordination with other departments
- Capable of resolving escalated issue arising from customer service and requiring coordination with other departments
- Develop & maintain good relationship with Warehouse, Logistic, Trading, Products, IT and Finance team on daily basis
- Responsible for measure all operational related task and ensure every task meet SLA
- Aware of business update that happen outside the business, can bring opportunity based on ongoing trend/comparison with competitor
- Ensure business flow are at the Top Level comparing to another player in same business, ensure operational cost are always at the most efficient
- Manage, develop and inspire the operations team members while building trust, confidence and personnel growth within customer operations team
**Requirements**:
- Minimum of 3 years' experience in fulfilment & warehouse management or equivalent
- Proficient working knowledge and experience in supply chain processes and procedures
- Ability to read, write, analyze and interpret fulfillment information, delivery schedules, and other process in Warehouse/stores
- Ability to work well independently and cross-functionally as part of an established and growing team
- Good communicator and able to build effective working relationships, influence and problem-solve complex issues
- Experience in managing staff, strong project leadership and high eagerness to learn
- Good understanding of marketplaces/omnichannel fulfillment is a plus
- Fluency in English is required
**Technical competency required**:
MS Office 2010 or above
Department
Digital & Omnichannel
Locations
Head Office