**About us**:
Our Business Unit Pharmaceutical Systems is one of the world's leading manufacturers of drug containment solutions and delivery systems for injectable drugs. More than 600 production lines in 14 countries worldwide produce more than 10 billion syringes, vials, ampoules, cartridges and special articles of tubing glass or polymer.
**Your Contribution**:
- To handle customer complaint following SCHOTT Global rules
- To prepare all required data for customer feedback
- Refer to point. No.2, to organize and lead the discussion with respective department related with customer feedback.
- To implement and follow up Corrective Action Preventive Action (CAPA) system related with Customer Relationship Management (CRM) following global standard
- Support in preparation of quality department monthly report
- Prepare statement letter according to customer or organization requirement
- Fill out customer questionnaire according to agreed timeline.
- Participate in the validation of special projects such as new machines, new materials, and so on (outside of routine validation).
- If necessary, discuss with customer (visit or telco) related with customer feedback and Acceptable Quality Level (AQL).
- To review batch record and release the finished good to be sent to customer according to established procedure.
- Participate in DMF renewal
- Give disposition of whether a batch can be released to be shipped to customer.
**Your Profile**:
- Bachelor degree in mechanical engineering, chemical engineering or professions related to technology and/or manufacturing.
- 3 year of experience in the fields of technical areas (quality or production or supply chain)
- Understanding and capable to implement root cause analysis technique for effective problem solving
- Clear understanding about the quality requirements and expectation of the customers
- Understanding the objectives and goals of the company
- Have knowledge and understanding about the ISO 9001 and ISO 15378 requirements
- Have knowledge and understanding about ISO 14001 & ISO 45001.
- Know and understand Lean Management and basic of 5S implementation. Good leadership & communicative.
**Your Benefits**:
SCHOTT's openness to promote your further development is just as great as our additional benefits.
Discover a special corporate culture where everyone has the opportunity to develop their entire potential.
At SCHOTT, you can expect a unique corporate culture where we emphasize equity, diversity, and inclusion. We know: motivated and committed employees are the precondition for the success of our company.
Canteen; Free Parking; Further training and education; Medical, Dental and Vision coverage; Most modern training facilities; Situative learning; Talent development; Team Events
**Please feel free to contact us**: