Take charge of overseeing customer relationship management activities, including customer acquisition, retention, and satisfaction initiatives.
- Develop and implement CRM strategies to enhance customer engagement and loyalty, aligning with organizational goals and objectives.
- Manage, supervise, and coach the CRM team members, fostering an environment where they can enhance their capabilities in customer service, relationship-building, and data analysis.
- Leverage expertise in CRM software and analytics tools to track customer interactions, gather feedback, and measure satisfaction levels.
- Exhibit a positive attitude, result-oriented mindset, and strong communication skills. Foster a collaborative environment, demonstrating effective teamwork and the ability to lead and motivate team members.
- Possess a Bachelor's degree in Business Administration, Marketing, or a related field from a reputable university.
- Demonstrate a minimum of 5 years of hands-on experience in customer relationship management within the automotive industry.
- Present a strong and diverse portfolio that substantiates your leadership skills and highlights past accomplishments in building and maintaining customer relationships.
- Exhibit expert knowledge of CRM principles, tools, and techniques, with a focus on providing personalized service experiences.
- Showcase strong analytical and problem-solving skills, demonstrating the ability to identify customer needs and implement strategies to enhance customer satisfaction.
- Placement : Palembang, South Sumatra, Indonesia
"Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang."
"Please be aware of the Fraud Company. The company will never be collecting any payment in the process of interview. Please immediately report to us if there's any companies that collecting payment to the Jobseekers."