Customer Sales Agent (Reservation) (168414)

SHANGRI-LA HOTEL, JAKARTA

**MAIN RESPONSIBILITY**:
To provide the highest level of service to promote customer satisfaction / retention while optimizing booking opportunities.

**REQUIREMENTS**:
Due to work pass restrictions, only Citizens of Indonesia (WNI) shall be considered.
Excellent in English (oral and written).

Fluent communication in Mandarin (oral and written) will be strongly considered.
Minimum one year of full working experience in reservation, call centre or front office in an international luxury hotel brand.
Diploma degree in tourism or hospitality management from a reputable college.
Proficient in operating Opera PMS and knowledge in repatriation hotel booking system will be an advantage.
Excellent inter-personal skills with the ability to develop relationships at all levels.
Flexible with working hours, willing to work in weekend and public holidays.