Customer Service Associate

Act as the first line of contact in addressing clients' queries and needs; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed
- Engage clients and build long-term relationships by going the extra mile, keeping in mind clients' satisfaction as a core service value
- Simplify the servicing experience by supporting clients through guided navigation, troubleshooting and personalized assistance
- Demonstrate sound understanding and knowledge of CHANEL's products and services to be able to address general queries
- Ensure clear and complete handover or escalation of cases from Customer Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients
- Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events & campaign)

Requirements:

- Minimum of 2 year's experience in customer service for an e-commerce business, preferably a marketplace or consumer products.
- Strong eBusiness background (Local or International) and understanding of Shopify is an advantage
- Demonstrated customer care experience and the ability to proactively address clients' needs and resolve issues
- Outstanding written and verbal English and Indonesian communication skills, great phone etiquette and elevated speech
- Good understanding of luxury business operations
- Strong personal interest in fashion, beauty, and lifestyle