Customer Service Associate - the heart of Synagie
As Customer Service Associate, you will act as the chief supervisor of the online boutique/s of the brand/s you manage. You will foster a highly pleasant environment for consumers to make the best buying decisions that will make them come back craving for more. Equipped with enthusiasm and skill, you will be guiding the consumer from prospecting, product inquiry, concerns, purchase, and feedback. Specifically, you will:
- Answer inbound and outbound calls, live chats, reviews, message center, social media accounts.
- Raise escalations and follow up.
- Maintain the internal service level agreements.
- Process service recovery plans.
- Track all engagements and productivity
Synagie believes you will be an awesome fit for this role if you:
- Hold a Diploma (or above) in any discipline of study
- Have experience in any consumer management industry (customer service, hospitality, retail, etc.)
- Possess good communication skills and mastery of the English language
**About?Synagie??**
Synagie?is an eCommerce company that provides end-to-end commerce enablement solutions to businesses selling online and offline. Our mission is to simplify commerce and make it easier for brands and businesses to sell online. Established in end 2014, our clients include some of the world's leading MNCs in the consumer goods sector and SMBs who are looking to simplify the complex commerce process.
**Why choose to join Synagie?**
**The vision. **Synagie wants to be the best. We thrive on innovation. We are competitive, but we compete only with ourselves. The feeling of working on something that will only get bigger and better is unparalleled.
**The culture. **In Synagie, everyone has a voice. We promote an environment of open discussions and challenging notions. Yet, we treat each other as brothers and sisters. We may dispute, but at the end of the day, we remain a family.
**The people.** We have such an incredible and diverse mix of people from all walks of life. You will work with the smartest, warmest, and most talented people in this industry. Working with such remarkable professionals makes one beam with pride.
**The expertise.** The main thrust of Synagieis continuous improvement of talent through research, testing & learning, and training. We make sure you grow where you want to. With us, you will be able to learn so much about products, processes, and customer service -all of which may pave future opportunities to make you a Trainer, a Team Leader, a Lifestyle Advisor, a Social Media Community Manager, and a lot more!
**Job Types**: Part-time, Temporary, Contract
Contract length: 1 month