Customer Service (Bahasa Indonesia) - Full Remote

**Requirements**:

- Computer literacy;
- Able to identify ways of solving the problem and present the solution in a verbal and written manner;
- Strong interpersonal skills;
- High level of professionalism;
- Attention to detail and punctuality;
- Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year;
- Stable internet connection;
- Own workplace.

**Responsibilities**:

- Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system;
- Identify customers' needs to achieve customer satisfaction;
- Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

**Benefits**:

- Working for a dynamically growing company;
- Challenging but exciting tasks with our own product;
- Trainee period is provided;
- Competitive salary;
- Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off);
- Remote work.

**Salary**: From Rp2,361,766 per month

Application Question(s):

- What is the RAM size of your laptop? (Own laptop is required to use for work)
- Are you willing to work 12 hours?

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa Indonesia (required)