Customer Service Care Center Support

Job Requirements:

- **Min D3/S1 any major With GPA 2,75**:

- **Has sales skill (exerience in selling)**:

- Clear Articulation and good communication in Bahasa
- **Experience in customer service area**:

- **Typing skill with WPM 50 & Accuracy 90%**:

- _**Has Sense Of Empathy, Energetic & Agile, Details oriented, Adaptive with any dynamic situation change.**_
- Vaccinated : 2 Dose
- Min. Fresh graduate and max 2 years in the same position (entry level)
- Able to speak English with minimum passive communication

Job Scopes/Descriptions:

- Guide our consumer and partners in using our products (i.e. Educate consumers and partners on the products, promotional campaigns, as well as troubleshooting when they have difficulties)
- Manage service enquiries and disputes arising from our consumer and partners, Provide excellent customer service to our consumer and partners base. (i.e. Resolve consumers and partners problems quickly and effectively with empathy and care)
- Maintain good relationships and community building efforts with our consumer and partners
- Support project from all verticals including registration, acquisition, and sales transaction (i.e. Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc).

**Job Type**: Contract
Contract length: 3 months

**Salary**: Rp3,300,000 - Rp3,350,000 per month

Application Question(s):

- Ready to join soon, not applicable to whom need more than 2 weeks notice
- Do your Typing Test in 10Fastfinger website, make sure you have reach the minimum required speed and accuracy as in the job requirements. Attach the screenshoot of the result

**Experience**:

- Sales Promotion: 1 year (required)
- Frontliner-FrontDesk Customer Service: 1 year (required)

Ability to Relocate:

- Malang: Relocate before starting work (required)