Customer Service Coordinator

**JOB DESCRIPTIONS**:

- Guide our consumers and partners in using our products
- Manage service inquiries and disputes arising from our consumers and partners
- Provide excellent customer service to our consumer and partners base
- Maintain good relationships and community-building efforts with our consumers and partners
- Support projects from all verticals including registration, acquisition, and sales transaction.
- Educate consumers and partners on Grab products, and promotional campaigns, as well as troubleshoot when they have difficulties.
- To resolve consumers' and partners' problems quickly and effectively with empathy and care.
- Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)

**REQUIREMENTS**:

- **Min D3/S1 any major With a GPA of 2,75**
- Min. Fresh graduate and max 2 years in the same position (entry-level)
- **Clear Articulation** and good communication in Bahasa
- Have experience in the customer service area (walking customer service)
- Have experience in the sales area
- **Typing skill with WPM 50 & Accuracy 90%**
- **Has vaccinated 3 dose**
- Energetic and agile
- Attention to detail

BENEFIT:

- Basic salary, health insurance, Meals Allowance, Transport Allowance, Attendance Allowance

Jenis Pekerjaan: Penuh Waktu, Kontrak