Customer Service English

About the team:
Customer Experience team drives one of our core values 'Outserve Our Customers' and provide support to in-country business units and a wide range of verticals

About the Assignment:

- Guide our drivers and passengers in using our products
- Manage service enquiries and disputes arising from our drivers and passengers
- Provide excellent customer service to our customer base
- Maintain good relationships and community building efforts with drivers and passengers

The Core Objectives:

- Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
- Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving driver's account (credit top-up, changes in driver information, etc

Essential Experience / Criteria:

- Bachelor degree or equivalent
- Min 1 year call center experience
- Comfortable working in a Call Center environment
- Good communication skill

Desirable Experience / Criteria:

- Good command in spoken and written English
- An effective listener and troubleshooter
- Attentive to detail and accuracy
- Comfortable with 24/7 shifts (night shift)
- Toefl

Jenis Pekerjaan: Penuh Waktu