Customer Service English

Details of the offer

About the team:
Customer Experience team drives one of our core values 'Outserve Our Customers' and provide support to in-country business units and a wide range of verticals

About the Assignment:

- Guide our drivers and passengers in using our products
- Manage service enquiries and disputes arising from our drivers and passengers
- Provide excellent customer service to our customer base
- Maintain good relationships and community building efforts with drivers and passengers

The Core Objectives:

- Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
- Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving driver's account (credit top-up, changes in driver information, etc

Essential Experience / Criteria:

- Bachelor degree or equivalent
- Min 1 year call center experience
- Comfortable working in a Call Center environment
- Good communication skill

Desirable Experience / Criteria:

- Good command in spoken and written English
- An effective listener and troubleshooter
- Attentive to detail and accuracy
- Comfortable with 24/7 shifts (night shift)
- Toefl

Jenis Pekerjaan: Penuh Waktu


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

Attendant-Housekeeping

**Job Number** 24100066 **Job Category** Housekeeping & Laundry **Location** The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jaka...


Marriott International, Inc - Jakarta

Published a month ago

Communications And Event Support Consultant

**INTRODUCTION TO GGGI**: The Global Green Growth Institute (GGGI) is a treaty-based international, inter-governmental organization dedicated to supporting a...


Global Green Growth Institute - Jakarta

Published a month ago

Customer Success Officer

Rakamin Academy adalah sebuah platform untuk kamu yang ingin belajar dan atau menyediakan pembelajaran, platform untuk berkoneksi, dan membangun karir di era...


Rakamin Academy - Jakarta

Published a month ago

Customer Service And Administration

**Customer Service and Administration** - Meet student enrollment targets by doing work that supports marketing activities including: telemarketing, making o...


Sinergia Worldwide Education - Jakarta

Published a month ago

Built at: 2024-12-24T02:58:14.263Z