Customer Service (English Speaker-Live Social Media)

Jobdesc:

- Guide our consumers and partners in using our products
- Manage service inquiries and disputes arising from our consumers and partners
- Provide excellent customer service to our consumer and partner base
- Maintain good relationships and community-building efforts with our consumers and partners

The Core Objectives:

- Monitor various company communication channels including call center, social media, web inquiries, etc., and

respond appropriately promptly
- Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons,

etc., and report promptly to the supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality

audit, etc.
- Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.

Essential Experience / Criteria:

- Min D3 any major With GPA 2,75
- Min Fresh graduate and max 2 years in the same position (entry-level)

**-Willing to work on the shifting schedule**

**-Experience in the customer service area (preferred)**

**-Clear Articulation and good communication in English and Bahasa**
- Sense Of Empathy
- Able to set a friendly tone (Smiling Voice)
- Good analytical skill
- Typing skill with WPM 50 & Accuracy 90%
- Fast response, effective and efficient in working
- Able to work within a dynamic environment
- Vaccinated min 2 Dose

**-Able to understand and answer the question in English.**

Pay: From Rp5,306,040 per month