Customer Service Executive - 24/7 Rotational Shift

Details of the offer

**Responsibilities**
- Handle User complaints which manifest as incoming Ticket in Resolution Tools
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Acknowledging and resolving customer complaints through various channels.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- Minimum 6 months of experience as Contact Center agent
- Required languages: Strong proficiency in Bahasa Indonesia and English (spoken and written)
- Must be willing to work on 24/7 rotational shifts.
- 5 working days, 9-hour shift inclusive of 1 hour break and short breaks
- Full Training Program will be provided for new hires
- Must be willing to commute and work in Yogyakarta city (WFO)
- High commitment to qualify & high focus on customer

**Benefits**:

- 5 working days
- Medical Coverage (BPJS Health Care)
- BPJS Manpower
- Attractive Annual Leaves
- Attractive incentive

Jenis Pekerjaan: Kontrak

Upah: Rp230.000.000 - Rp370.000.000 per bulan

Pertanyaan Lamaran:

- When would you be able to start working with us?
- Are you able to work 24/7 rotational shift and night shift?

Lokasi:

- Yogyakarta (Diutamakan)


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

Customer Service

JOB DESCRIPTION • Menerima dan Melayani konsumen dengan profesional • Menerima dan Membalas Pesan dari konsumen di semua media yang ada • Memahami produk ...


Duta Foto - Special Region of Yogyakarta

Published a month ago

Administrasi Front Office Gunungkidul

Occupations Administrasi Front Office Gunungkidul: Job Description Administrasi Front Office Gunungkidul: Job information Administrasi Front Office Gunungkid...


Duranda Group - Special Region of Yogyakarta

Published a month ago

Customer Service Deal Maker

JOB DESCRIPTION • Melakukan aktivitas penjualan dan melayani customer • Membalas chat dan follow up • Membuat laporan leads masuk • Closing, up selling, ...


Dekayu Indonesia - Special Region of Yogyakarta

Published a month ago

Customer Service (Yogyakarta)

Essential Experience / Criteria (mandatory): - Min D3/S1 any major With GPA 2,75 - Clear Articulation and good communication in Bahasa - Experience in custo...


Valdo Sumber Daya Mandiri - Special Region of Yogyakarta

Published a month ago

Built at: 2024-11-22T22:34:46.023Z