**RESPONSIBILITIES**:
- Provide guidance to Customers from product consultation and purchase according to the pre-sales procedure.
- Handle the Customer's inquiry.
- Analyse and investigate the problem/barrier occurred in the transaction process.
- Process and monitor orders.
- Handling the after-sales inquiries in accordance to after sales requirement and procedure.
- Manage the after-sales evaluation on timely manner, and follow up the adverse evaluation within two working days.
- Record and promptly follow up the after-sales problems by liaising with relevant Department/function according to each complaint.
- Conduct regular checking on the planning, constructive action to be made and ensure the quality of stores, make list and analyze the feedback in after-sales service.
According to the data and information, Customer Service Executive shall report to the Customer Service Manager to ensure the quality if pre-sales services.
- Maintain communication and provide necessary information on the delivery process to the Customer.
- Regularly send the promotion messages to old customer based on actual store contents.
- Make list and analysis regarding the problem and improvement on the methods in Customer relationship and provide constructive feedback for improvement to the Customer Service Manager.
- Customer relationship management.
- Social Media management and customer engagement.
- Promotion product by doing live streaming
**REQUIREMENTS**:
- Preferable at least 1 year of e-commerce customer service or offline sales experience;
- Excellent fresh graduates are welcomed;
- Good communication skills - verbal and written, listening skills;
- Attention to detail and accuracy;
- Familiar with the basic process and basic knowledge of shopping platform;
- Adaptability, initiative, and stress tolerance;
- **Must be able to speak English actively;**:
- **Willing to work in shifting;**:
- **Willing to be placed in Cikarang area.
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**Job Type**: Contract
**Salary**: Rp4,800,000 - Rp5,000,000 per month
Ability to commute/relocate:
- Cikarang: Reliably commute or planning to relocate before starting work (required)
**Education**:
- D1-D4 (preferred)
**Experience**:
- Customer Service: 1 year (required)
**Language**:
- English (required)