Customer Service Executive - Jakarta

The Customer Service Executive is responsible for providing exceptional customer support and ensuring customer satisfaction. This role involves handling customer inquiries, resolving complaints, and maintaining accurate records of interactions. The Customer Service Executive will report directly to the Customer Service Manager, collaborating closely to improve customer service processes and enhance overall customer experience.

**Responsibilities**:

- Responding to customer inquiries and resolving complaints in a professional and timely manner.
- Providing accurate information about company products and services to customers.
- Handling and resolving customer escalations and ensuring customer satisfaction.
- Processing customer orders, returns, and exchanges efficiently.
- Maintaining customer records and updating customer information in the company database.
- Collaborating with other departments to address customer issues and improve overall customer experience.
- Identifying and implementing strategies to enhance customer retention and loyalty.
- Assisting customers with technical support and troubleshooting.
- Conducting customer satisfaction surveys and analyzing feedback to identify areas for improvement.
- Keeping up-to-date with product knowledge and industry trends to provide informed assistance to customers.

**Requirements**:

- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to handle difficult customers and resolve conflicts
- Proficiency in using customer service software and tools
- Ability to work well in a team and collaborate with other departments