Customer Service (Expert In English Speaking)

The Core Objectives:

- Monitor various company communication channels including call center, social media, web inquiries, etc., and

respond appropriately promptly
- Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons,

etc., and report promptly to the supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality

audit, etc.
- Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.

Essential Experience / Criteria:

- Min D3 any major With GPA 2,75
- Min Fresh graduate and max 2 years in the same position (entry-level)
- Willing to work on the shifting schedule
- Experience in the customer service area (preferred)
- Clear Articulation and good communication in Bahasa
- Sense Of Empathy
- Able to set a friendly tone (Smiling Voice)
- Good analytical skill
- Typing skill with WPM 50 & Accuracy 90%
- Fast response, effective and efficient in working
- Able to work within a dynamic environment
- Vaccinated min 2 Dose
- Able to understand and answer the question in English.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: Rp5,306,000 - Rp5,600,000 per month

Application Question(s):

- Are you willing to work in shifting mode? (i.e morning to afternoon / afternoon to nigh)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English fluently (preferred)