Customer Service - Healthcare

**Location**: To be based throughout Malaysia (Healthcare Clinic)
**Range of salary** : MYR3,000 - MYR 3,400
**Age**: 25 to 40 years old
**Requirement**: Related background in Healthcare industry (eg: medicine, pharmacy,
nursing, dentistry, nutrition, etc.)

**Benefits**:
1. Round trip flight ticket (1 time)
2. Accommodation provided
3. Work Permit sponsored

**Responsibilities**
- Liaise with patients regarding services rendered, investigate customers' concerns, and handle service recovery
- Conduct customer satisfaction surveys/clinic tour
- Compiling accurate reports and statistics on NPS and grievances
- Establish good relationships with patients and internal customers
- Assist in clinic-wide activities and health education program

**Requirements**:

- Degree or Diploma or relevant qualification
- _**Very Good Command of English (is a Must)**_
- Excellent communication and interpersonal skills with the ability to work in a team.
- Prior experience as a customer service specialist or equivalent, ideally in a hotel or healthcare setting

**Job Types**: Full-time, Contract
Contract length: 24 months

**Salary**: Rp9,967,631 - Rp11,296,649 per month

Application Question(s):

- Will you be able to reliably commute or relocate to Malaysia for this job?

**Experience**:

- Customer Service: 2 years (preferred)
- healthcare industry: 1 year (required)

**Language**:

- English Language (preferred)

Willingness to travel:

- 100% (preferred)