Customer Service

**Responsibilities**:

- Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram).
- Handle and resolve customer complaints regarding product issues, returns, and exchanges.
- Manage and track orders to ensure timely delivery and address any order discrepancies.
- Collaborate with the logistics team to address shipping issues and provide updates to customers.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Prepare and submit regular reports on customer interactions, feedback, and issues.
- Monitor and respond to customer reviews and feedback on multiple platforms.
- Provide comprehensive information about products, services, and policies to customers.
- Continuously improve service procedures, policies, and standards based on customer feedback.

**Qualifications**:

- Male/Female, maximum age 27 years.
- Bachelor's Degree in any field.
- Fresh graduates are welcome to apply.
- Willing to work in 24-hour shifting, including weekends and national holidays (fixed schedule, not flexible).
- Good communication skills and ability to handle difficult situations with tact and professionalism.
- Ability to type quickly and accurately; having basic computer skills.
- Strong problem-solving skills and attention to detail.
- Capable of working independently and as part of a team.
- Basic proficiency in English; additional language skills are a plus.
- High level of empathy and commitment to customer satisfaction.

Jenis Pekerjaan: Penuh Waktu

Upah: Rp4.200.000 - Rp4.950.000 per bulan