Customer Service - Incident Response Team

Hi, We're currently assisting our client, A Multinational Technology Company to find talents to be part of their Incident Response Team in South Jakarta.

Position: Incindent Response Customer Support (Psychology Graduate)

The role requires education background in Psychology (S1). This is different than customer support in general sense, as they will be specialized to incident response and to provide emotional support for customer in distress during such events, communicate with empathy, whilst supporting the team to organize the escalation procedure as necessary. They will be equipped with a relevant training specified for this purposes i.e., related with trauma-management response, counselling communication skills, etc.

1. Bachelor's degree in Psychology (S1), with minimum 2.75 GPA

2. English proficiency is mandatory, in speaking, listening, and writing.

3. Open for fresh graduate with skills to communicate with empathy, meaningful participation in social / humanitarian activity would be an advantage, i.e., as a committee/volunteer. Interested with Customer Service role, working with target and in a fast-pace environment.

4. Typing skills and attention to details are very important

5. Willing to work with the shift arrangement, working together within Incident Response Team to ensure accessibility for supports are available for customers.

Only qualified talents will be notified by our clients.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Education**:

- S1 (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (required)