Customer Service - Live Socmed

Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner
- Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to the supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.Educate consumers and partners on products, promotional campaigns, as well as troubleshooting when they have difficulties.
- To resolve consumers and partners problems quickly and effectively with empathy and care.

**Minimum Qualifications**:

- Min D3/S1 any major With GPA 2,75
- Clear Articulation and good communication in Bahasa
- Experience in customer service area
- Experience in sales area
- Typing skill with WPM 50 & Accuracy 90%
- Sense Of Empathy
- Vaccinated min 2 Dose
- Energetic and agile
- Min. Fresh graduate and max 2 years in the same position (entry level)
- Attention to detail, able to use MS Excel/Google Sheet with intermediate formulizing skill.
- Adaptive with dynamic changes
- Able to speak English with minimum passive communication

Jenis Pekerjaan: Penuh Waktu, Kontrak, Fresh Grad

Gaji: Rp5.000.000 - Rp5.100.000 per bulan

Ability to Commute/Relocate:

- Jakarta: Reliably commute or planning to relocate before starting work (Diwajibkan)