Customer Service Manager

**ITgenio is an international school for online education. We teach children and teenagers from 5 to 18 years old online from anywhere in the world.**

**And now we are looking for a Customer Service Manager with experience in the English-speaking market (USA, Canada, UK) to join our team.**

**What you will do**:

- Systematize and qualify new leads in CRM
- Negotiate and make deals with customers
- Manage all aspects of the customer relationship and daily interactions
- Assist clients with all related documentation
- Give product presentations to current customers
- Fill out reports

**Required Qualifications**:

- Fluent English to confidently hold business negotiations (**C1-?2, American/British pronunciation!**)
- Successful experience in Customer Service is mandatory
- Conflict resolution skills and ability to work with objections
- Experience dealing with overseas clients, particularly in American, Canadian, or British markets
- Strong desire and ability to create an atmosphere of caring for the client

**Will be your advantage**:

- Successful experience with objections
- Successful experience with an audience of parents
- Knowledge of IT and ability to sell IT products
- 1 or more years of experience in the edtech industry

**We offer**:

- Remote work. There is no need to come to the office; you can work anywhere you like.
- Convenient schedule. The exact hours are negotiable.
- Assistance and support from the manager during and after the onboarding of a new employee.
- Young and ambitious team.

**Please attach a cover letter telling us about your experience and the markets you've worked with. We look forward to hearing from you! :)**

**Salary**: From Rp5,323,010 per month