Customer Service Officer (Cso)

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Maximum 28 Years Old
- Minimum has 3 years of working experience in this filed
- Professional Appearance
- Bachelor Degree of PR, Communication, or equivalent
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Proficient in English & Manadarin is a Plus
- Experience working with customer support.
- Ability to handling complain & maintaining a strong relationsghip with new customer

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