Customer Service Officer

**The Swim Starter** is committed to equipping all children with the ability to swim to safety at all times. The Swim Starter has grown with the times, and we are looking for capable and passionate individuals like you to help grow the company further. Begin your journey with us today.
- Reply to WhatsApp chats, Facebook Messenger and Instagram Direct Messages to answer any enquiries.
- Need to communicate with the manager on a daily basis for tasks (online).
- Must have a good attitude to reply to text messages.
- Fast response to new messages from leads.
- Storing or keying data accurately to the software system.
- Admin ad-hocs (printing attendance for class).

**Job Requirement**
- **Fluent in English**:

- A minimum of 2 years of experience is required (experience in the same industry would be an added advantage).
- Able to adapt with fast-paced working environment
- Good with numbers, data analysis
- Fast learner (able to learn to use in-house system to handle leads)
- Ad-hoc ops duties.
- Implementing contingency flows in the case of an emergency.
- Assist with Bi-annual test operations.
- Preparing of Attendance for weekly classes.
- Ensure that all tasks and checks assigned to Supervisors are carried out smoothly.

Working Arrangement
- Working days: 5 days working 2 days off
- Remote

**Summary of role requirements**:

- Flexible hours available
- 2-3 years of relevant work experience required for this role

Pay: From Rp450,000,000 per month

**Experience**:

- Customer service: 2 years (required)

**Language**:

- Fluent English (required)