Customer Service Officer - Indonesian Speaker

**Job Descriptions**:

- Responds to live chats professionally and answer customers' enquiries
- Acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience.
- Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Support any other ad hoc or administrative duties as assigned related to customer service from time to time.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- Minimum of 1-3 years' experience in any customer service industry, preferable in a virtual environment.
- Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
- Ability to multi-task, prioritize, and manage time effectively.
- Creative thinking and problem-solving skill.
- Agree to sign a confidentiality agreement to protect customer and company benefits.
- Equipped with a stable internet connection with a minimum speed of 10mbps speed as this is a work from home position.
- Able to work on 24/7 rotating shifts, during weekends and public holidays.
- Ability to read and write in Bahasa Indonesia, ability to communicate in English is a plus.

**What you will gain**:

- A platform to grow and learn, to demonstrate your skill and talent
- Be a part of a people focused company
- Chance to participate in multiple learning and development program
- Career path to grow each employee to future leader

**Salary**: Rp14,148,990 - Rp17,293,210 per month

Application Question(s):

- What is your notice period?

**Language**:

- English (required)
- Indonesian (required)