**Uraian Perusahaan**
Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India.
Laku6 is the leading AI-first end-to-end Electronics Recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners and in over 1,000 offline retail shops. We believe that making it easier for sellers to sell and safer for buyers to buy used-electronics and smartphones is a critical step to achieving that.
In July 2022, we became a part of Carousell Group, via one of the largest capital investments to-date into the region's Electronics Recommerce space.
Laku6's technology integrated with Carousell's regional platform of tens of millions of users will make buying and selling used electronics more accessible than ever before for millions of users; this will extend the life-cycle of electronics goods and slow down the growth of e-waste.
**Uraian Pekerjaan**
- Contact overseas customers through phone calls and/or WhatsApp messages to arrange a phone pickup schedule
- Daily WhatsApp message blast to customers for product education purposes
- Identify and assess customers' needs to achieve satisfaction
- Handle inquiries from customer, provide appropriate solutions and alternatives in a timely manner; follow up to ensure resolution
- English proficiency is a must, Malay Melayu proficiency is preferred
**Kualifikasi**
- Minimum 1 year of experience as Customer Sevice
- Fluency in English
- Background in a startup industry is preferred
- Good skill of communication both verbal and written.
**Informasi Tambahan